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myMultihotel®
Online Hotel Reservations.
FAQ - Frequently Asked Questions
Search
How do I find hotels for a certain period?
The search menu on the left side contains the check-in and check-out fields. Please select the dates that you wish and click "Show only available hotels". After this, press "Search".
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Room Types
What's the difference between double and twin room?
The difference is that the double room has one double bed and the twin room has two single beds.
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Prices
Are the rates on your website per person or per room?
All the rates are per room per stay, unless it is stated differently.
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Credit Cards and Payments
Why does myMultihotel need my credit card details?
Your credit card details are only required as a guarantee for the hotel in case you don't arrive or cancel too late. This might result in a charge, by the hotel, of the equivalent to one night stay. myMultihotel will never charge your credit card. You will pay for your stay at the hotel.
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Reservation Process
How do I know that my reservation is confirmed?
I have reserved a hotel but I did not receive the confirmation email. What can I do?
When you have completed the 3 steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. Please print it. It will show your reservation details as well as your booking number. Please print it.
At the same time, you will receive by email your confirmation. Please make sure that you provide a correct email address, because the confirmation sent by email is the document you have to leave in the reception on your check-in. If you did not receive the email, please follow these steps: At the same time, you will receive by email your confirmation. Please make sure that you provide a correct email address, because the confirmation sent by email is the document you have to leave in the reception on your check-in. If you did not receive the email, please follow these steps:
1. Check if your email software sent the email to your "SPAM folder";
2. If it is not on your “SPAM folder”, please send us an email to info@mymultihotel.com with your booking number and details.
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Hotel Policies and Facilities
What are the check-in and check-out times of a hotel?
I want to arrive early…
I will arrive late…
I want to leave the hotel later…
... than the hours stated in the hotel policies. How shall I proceed?
You will find the check-in and check-out times on the "Hotel Policies" section and please notice that they differ from one hotel to another. If you are going to arrive late or early, we advise you to let the hotel know in advance. Please bear in mind to contact the hotel using its mother language.
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Cancellation
How may I cancel or change my booking?
You can cancel or modify your reservation by clicking on the link at the bottom of your confirmation email. You can also click on "My Reservation" on the myMultihotel website.
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How do I find hotels for a certain period?
The search menu on the left side contains the check-in and check-out fields. Please select the dates that you wish and click "Show only available hotels". After this, press "Search".
May I sort hotels by price?
Yes you may. The search menu on the left side contains a "Sort hotels by" box where you can choose this option and other options as well.How do I search for hotels with specific equipments or facilities?
How do I find hotels with family rooms?
Where can I find the address and other contact details of the hotel?
You can find the address of the hotel on the hotel page. The other contact details will be given in your confirmation email.Where can I find information about places to visit near the hotel?
In the hotel page you will find this information. A map will be also provided.Top
Room Types
What's the difference between double and twin room?
The difference is that the double room has one double bed and the twin room has two single beds.
Can we get extra beds for our children in our room?
In general, hotels will provide upon request extra beds at an additional charge. However, this request depends on each hotel. Please check the page of the hotel, or send an email to info@mymultihotel.com.May I request an extra bed for a third person in a double room and how much would it cost?
In general, hotels will provide upon request extra beds at an additional charge. However, this request depends on each hotel. Please check the page of the hotel, or send an email to info@mymultihotel.com.Top
Prices
Are the rates on your website per person or per room?
All the rates are per room per stay, unless it is stated differently.
Do I have to pay any reservation fee?
myMultihotel does not charge you a reservation fee. It is a free service.Is breakfast included in the price?
Are taxes included in the room rates?
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Credit Cards and Payments
Why does myMultihotel need my credit card details?
Your credit card details are only required as a guarantee for the hotel in case you don't arrive or cancel too late. This might result in a charge, by the hotel, of the equivalent to one night stay. myMultihotel will never charge your credit card. You will pay for your stay at the hotel.
What if the hotel asks for a deposit or a payment in advance?
Generally this situation does not happen. However, if the hotel asks for a deposit in advance, it will be clearly mentioned on the page of the hotel and always with your authorization.What types of credit card can I use to guarantee the reservation?
Visa, American Express and MasterCard generally are accepted as a guarantee. However, it is possible that the hotel accepts other types of payment. Please check the hotel page.Can I pay for my stay in advance?
It depends on each hotel's policy. Therefore, you will need to contact the hotel directly. The hotel's contact details can be found in the confirmation e-mail of your reservation.Can I pay for my stay at the hotel with a different credit card than the one used to make the reservation?
As the credit card details are only needed to guarantee the reservation, you can pay at the hotel using the method of payment of your choice that is accepted by the hotel.My credit card has been charged. How can I get a refund?
myMultihotel never charges credit cards. If the charge has been performed by the hotel, you will need to contact the hotel directly. The hotel's contact details can be found in your confirmation e-mail. The hotel’s contact details can be found in your confirmation e-mail.I do not have a credit card. Can I still reserve a room?
Unfortunately all hotels require a credit card to guarantee a reservation. It is not possible to make a reservation without a credit card.How safe it is to fill in my credit card number in myMultihotel website?
Your credit card information is sent to us through a secure server (you can check that in your browser address bar. You will see the page starting with https:// instead of http:// . The extra “S” tells you that you are working under a secure page). We use the latest, most secure technology available, the "Secure Socket Layer" (SSL). We also use a firewall which protects our servers and network against unauthorized access.Top
Reservation Process
How do I know that my reservation is confirmed?
I have reserved a hotel but I did not receive the confirmation email. What can I do?
When you have completed the 3 steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. Please print it. It will show your reservation details as well as your booking number. Please print it.
At the same time, you will receive by email your confirmation. Please make sure that you provide a correct email address, because the confirmation sent by email is the document you have to leave in the reception on your check-in. If you did not receive the email, please follow these steps: At the same time, you will receive by email your confirmation. Please make sure that you provide a correct email address, because the confirmation sent by email is the document you have to leave in the reception on your check-in. If you did not receive the email, please follow these steps:
1. Check if your email software sent the email to your "SPAM folder";
2. If it is not on your “SPAM folder”, please send us an email to info@mymultihotel.com with your booking number and details.
Can I book a hotel room by telephone or email?
No. All reservations must be made using our website. However, if you need assistance of any sort you can always contact us during office hours sending an email to office hours sending an email to info@mymultihotel.com.How many rooms can I book in one reservation?
If available, a maximum of 10 rooms can be booked in one reservation. If you want to make a reservation for more than 10 rooms, please send an email to info@mymultihotel.com.Top
Hotel Policies and Facilities
What are the check-in and check-out times of a hotel?
I want to arrive early…
I will arrive late…
I want to leave the hotel later…
... than the hours stated in the hotel policies. How shall I proceed?
You will find the check-in and check-out times on the "Hotel Policies" section and please notice that they differ from one hotel to another. If you are going to arrive late or early, we advise you to let the hotel know in advance. Please bear in mind to contact the hotel using its mother language.
How do I know if the hotel has parking facilities?
On the page of the hotel, in the section "Hotel Facilities and Services", you will find the answer to this question. However, we suggest you to contact the hotel in order to guarantee your space.How do I know if the hotel offers a transfer service and how can I book it?
On the page of the hotel, in the section "Hotel Facilities and Services", you will find the answer to this question. However, we suggest you to contact the hotel in order to guarantee this service.How do I know if a hotel allows pets?
In the search menu on the left, click on the link " Options: (Ex.: stars; hotel facilities …)". Now you can search hotels selecting "Pets allowed".How do I find out if a hotel has a certain facility, e.g. disabled facilities?
You can check the "Hotel Facilities" on the page of the hotel.How can I complain about the room or hotel?
Please contact the hotel directly, and send a short description of the problem to info@mymultihotel.com.Top
Cancellation
How may I cancel or change my booking?
You can cancel or modify your reservation by clicking on the link at the bottom of your confirmation email. You can also click on "My Reservation" on the myMultihotel website.
Do I have to pay a cancellation fee?
myMultihotel does not charge any cancellation fee. However, in order to avoid a cancellation fee from the hotel, we advise you to cancel on time according to the cancellation policy of the hotel that you can find on the hotel page. we advise you to cancel on time according to the cancellation policy of the hotel that you can find on the hotel page.How do I know if my booking has been cancelled?
You should receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to info@mymultihotel.com.Top